Total Quality Management for Human Resource Managers

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Course Code                             :        BHRM 32542

Course Title                              :       Total Quality Management for Human Resource Managers

Status                                         :        Optional

Credit Rating                            :        2

Semester                                    :        Second

Aim : To provide knowledge and understanding of relationship between HRM functions and the success of the TQ implementations within the organization

Learning Outcomes : On completion of this course unit, students should be to;

 

  • explain the HR managers role for initiating, maintaining and controlling TQM culture
  • identify how TQM effects for HR practices
  • Plan and implement TQM application within the organization successfully

 

Course Content : The  Human side of Total Quality Management (TQM). HRM and TQM association with Job involvement and employee satisfaction. Managing HR for TQM. The impact of HRM practices on the implementation of TQM. Service quality and HRM. The business process approach to HRM. HR professionals and TQM. Integrating TQM and HRM.

Method of Teaching

and Learning : Lectures, Discussion, Presentation, Case Analyses, workshops, Field visits

 

Assessment : Examination, Assignments, Presentations

 

Recommended Readings :

 

Adrian W. Tom R. and Mick M. (1998). Managing with Total Quality Management, Macmillan, Hong Kong

Joseph A.R. (1995). Total Quality in Managing Human Resource, St. Lucy Press, UK

Kaynak, H. (2003).  The relationship between total quality management practices and their effects on firm performance, Journal of Operations Management 21  405–435

Keng Boon Ooi, Nooh Abu Bakar, Veeri Arumugam (3007). Does TQM influence employees’job satisfaction? An empirical case analysis, International Journal of Quality and Reliability Management, Vol. 24 No. 1, 2007, pp. 62-77

Shahraki, A., Konarizadeh, M., Paghaleh, M.J. Zarei, M. (2011). HRM effects on TQM, Business Management Dynamics, Vol.1, No.3, Sep 2011, pp.01-12

Last modified on Monday, 15 June 2015 05:13

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