Introduction to Total Quality Management

Written by Administrator Monday, 15 June 2015 04:59
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Course Code                             :        BHRM 22133

Course Title                              :        Introduction to Total Quality Management

Status                                         :        Compulsory

Credit Rating                            :        3

Semester                                    :        Second

Aim : To create an understanding of TQM principles, frameworks, tools and techniques for effective applications in both manufacturing and services.

Learning Outcomes : On completion of this course unit, students should be to;

 

  • identify the concepts of Quality, TQM and its background
  • describe and explain the philosophies, including similarities and    differences, of the gurus of TQM in order to better evaluate TQM implementation proposals
  • apply the gained knowledge in implementing process improvement projects
  • propose strategies for implementing    TQM in organizational contexts
  • implement the principles and concepts in TQM to contribute to the management of manufacturing or service organizations

 

 

Course Content                      : Introduction; overview of quality, evolution of the quality and Quality advocates. Meaning of quality; types of quality. Quality management; meaning of quality management, levels of quality management, measures of quality. Introduction to Total Quality Management (TQM); leadership for quality management, Belgrade Criteria for effective quality management, Statistical Quality Control. Tools and techniques for process management; Service quality, quality culture, cost of quality, 5 S method, quality circle, Just In Time. Customer and market focus in TQM. Teamwork and Employee involvement in TQM. Benchmarking practices in TQM. ,

Method of Teaching

and Learning : Lectures, Discussion, Presentation, Case Analyses, Workshops, Field visits

.

Assessment : Examination, Assignments, Presentations

 

Recommended Readings :

 

J. Juran, Jurans Quality Hand Book (5th Edition), (1999), McGraw-Hill Publishing Company , Burr Ridge

Joel E. Perry, R.S. (2008). Total Quality Management: Text, Cases, and Readings, CRC Press, ISBN:157444266X

L. Suganthi Anand A. Samuel, Total Quality Management (2004), PHI Learning Pvt. Ltd., East Delhi, Delhi.

Poornima M, Charanthmath. (2009). Total Quality Management, Dorling Kindersley (India) Pvt Ltd, New Delhi.

Last modified on Monday, 15 June 2015 05:02

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