Conflict Management and Negotiation Skills

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Course Code                             :        BHRM 32512

Course Title                              :        Conflict Management and Negotiation Skills

Status                                         :        Optional

Credit Rating                            :        2

Semester                                    :        Second

Aim                                            : To; (i) provide the students with relevant knowledge of conflict management and negotiation skills, (ii) and to develop needed skills and attitudes in managing conflicts and negotiations.

 

Learning Outcomes                  : On completion of the course, the students should be able to;

 

  • identify the basic concepts, frameworks and models of conflict management
  • describe the theoretical aspects of conflict management
  • explain the causalities of conflicting situations and lapses of negotiations
  • apply the new learning to organizations for better outcomes.

Course Content                     : Defining conflicts. Outcomes of conflicts, Conflict models.  Describing a conflict process. Outcomes of conflicts. Levels of conflict in organizations. Conflict resolution approaches and models. Strategies and tactics in dealing with difficult people. Negotiation; defining negotiations, parties of a negotiation, skills in negotiation, process of negotiation, how to carry out an effective negotiation. Case studies in conflict management. Case studies in negotiations.

 

Method of Teaching

and Learning : Lecturers, Discussions, In-class-room activities, Assignments, Audio and Video Techniques

 

Assessment                                : Examinations, Presentations, Assignments, Role Plays, Skill Practice Tests.

Recommended Readings         :

Cohen, S. (2002). Negotiation skills for Managers, McGrowHill, New York.

Osborne Iriatina, Dealing with Difficult people, (2001), 1st Edition, Qorling kindersley Ltd.,

Rahim, M. A. (2001). Managing Conflicts in Organisation, 3rd Edition, Quorum Books, USA.

Warven Thomas, Bennis John M, (1972) The Management of Change and Conflict, 1st Edition, Penguin Book (public),

Weiss W Joseph, (2001), Organizational Behaviour Managing Diversity, crossiwithinal Dynamics and Ethics. 2nd edition, Thomson, Learning.

Last modified on Monday, 15 June 2015 05:12

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