Managerial Communication

Written by Administrator Thursday, 18 June 2015 11:15
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Course Code PHRM 51053

Title Managerial Communication

Status Core

Learning outcome By the end of the course, the students will be able to:

1. initiate conversations: meet and greet people, make small talk, introduce self and others

2. conduct meetings

3. make effective presentations

4. initiate and respond to professional correspondence (e-mails, letters, short reports)

5. use markers of politeness appropriately

6. provide opinions on business related matters

7. use mechanics of writing effectively (spelling, punctuation, syntax)

8. identify and avoid common errors in pronunciation

Content i. Communication strategy (communicator, message, audience, channel choice, culture)

ii. Macro issues in writing (structural signposts for connectivity, effective paragraphs)

iii. Micro issues in writing (editing for brevity, choice of style)

iv. Speaking: verbal structure (tell/sell presentations, question & answer sessions)

v. Speaking with visual aids (presentation design, selecting equipment)

vi. Non-verbal skills (delivery skills, listening skills)

vii. Team work: understanding team dynamics, assigning roles, developing team

viii. Cross-cultural communication

Methodology Seminars, Lectures, Presentations

Assessment Written Assignments 40% (either individual or team or both)

Speech Assignments   60% (either individual or team or both)

Recommended  Readings

Alexander, R. & Jones, L. (2003). New International Business English,

Cambridge: Cambridge University Press.

Guffey, M.E. & Almonte, R. (2006). Essentials of Business Communication. Toronto: Thomson Nelson.

Munter, M. (2006). Guide to Managerial Communication: Effective Business Writing and Speaking. London: Prentice Hall, Sage Publications.

Wong, I., Connor, M.D. & U.M. Murfett (2007). Business Communication: Asian Perspectives, Global Focus. Singapore: Prentice Hall, Pearson Education South Asia.

Last modified on Thursday, 18 June 2015 11:20

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