Course code

:

11052DHRM/ HDHR

Course title

:

Business Communication

Status

:

Compulsory

Credit rating

:

2

Aims

:

To acquaint students with knowledge on basic concepts and skills needed in organizations to engage in better and productive communications in personal and professional encounters.

Learning Outcomes:

At the end of the course unit, the student should able to,

• understand the nature and scope of  the communication process and its role within the  organization
• manage and enhance the communication process in the workplace
• develop business correspondence skills
• listen effectively  and give appropriate feedback
• present themselves in public to build a career
• write and speak clearly and concisely

Course Contents:

Overview of business communication, Interpersonal communication in organisations, Presenting yourself in public,  Presentation skills, Effective listening and giving appropriate feedback, Communication etiquette.

Method of Teaching and Learning:

Lectures, classroom discussions and activities, reading assignments, presentations, role plays, critiques, audio visual listening exercises, simulations.

Assessment:

Examinations, assignment reports, participation and organization of workshops, group and individual presentations, case study development and analysis, other communication skills evaluations

Recommended Reading:

Munter, M. (2002) Guide to Managerial Communication. (6th ed).Prentice Hall Series in Advanced Business Communication.

Gale, S. & Garrison, M. (2006). Strategies for managerial writing. Cengage Learning.

Timm, P.R.(2007), How to make winning  presentations, 5^th ed., Taico Publishing House.

Kevin, H.  (2000). Talk your way to the top:  Communication secrets to change your life, 1^st Edition, Magna Publishing.

Fitzgerald, S.S. (2011). Managers guide to business writing. McGraw-Hill.

Any other suitable material related to Business Communication.